Actions & search

Activate Automation and Pause Automation

Activate Automation turns a paused automation back on; Pause Automation pauses an active one. Both have a single field:

Field	What to put
Automation	Pick the automation in the list, or map its ID (`aut_…`) from a previous step — for example the result of a Find Automation step.

The event list of an Agentova action step in Zapier: Activate Automation and Pause Automation under Create, Find Automation under Search — Agentova's actions and search, when choosing the event of an action step

The step returns the automation with its status after the change. If Agentova couldn’t apply the status — for example, the automation couldn’t be reactivated and is now in error — the step fails with a message saying so, instead of showing a success. Pausing and reactivating are safe to repeat: pausing an automation that’s already paused, or activating one that’s already active, returns it unchanged — no error, and no new status event. The API answers within 8 seconds. When reactivating takes longer — reconnecting a mailbox, for example — the response shows the status at that moment, and the final status arrives as an Automation status changed event: active, or error if the channel couldn’t be reconnected. Nothing that arrives during a pause is caught up afterwards, except for Customer.io after a short pause:

Channel	While paused	When reactivated
Emails (Gmail, Outlook, IMAP)	Agentova stops listening to the mailbox — unless another active agent uses the same mailbox. Emails received during the pause get no reply.	The mailbox is reconnected. Only the emails that arrive from then on are handled.
Private messages (Facebook, Instagram, WhatsApp), comments, stories	Whatever arrives is ignored	New messages, comments and story replies are handled again
Lead Ads	Leads are still saved in Agentova and announced by Lead created; only the automation’s actions (message, email, call…) are skipped	Actions run again for new leads; the skipped ones are not run afterwards
CRM sources	Agentova stops reacting to the CRM	Events that happened during the pause are not replayed
Customer.io	Agentova stops reading the segment (it normally reads it every 15 minutes)	After a pause of more than 6 hours, the segment changes made during the pause are never handled; after a shorter pause, they may be handled when the automation resumes

Only active and paused automations can be switched. A draft or error automation is refused (422 automation_not_controllable): fix it in the Agentova app first. A mailbox can only be used by one active agent, as in the Agentova app: reactivating an email automation whose mailbox another active agent already uses is refused too (422 automation_not_controllable, with details.reason: account_in_use). Detach the mailbox from the other agent in the Agentova app first.

Find Automation

Finds an automation so that a later step can use it.

Field	What to put
Automation	Pick the automation in the list, or map its ID from a previous step. When it’s set, Name is ignored.
Name	The automation’s name. An exact match (case doesn’t matter) comes first; otherwise, the most recently created automation whose name contains the text.

Automation names read “what the automation does — agent name”, for example “Comment replies — Support Agent”, “Email replies — Support Agent” or “Lead Ads — Support Agent”, and for a CRM source “HubSpot contacts — Support Agent”. The names of messaging automations don’t contain the channel, so searching “Instagram” finds nothing. And the same agent on two channels gives two automations with the same name.

To always reach the same automation, pick it in the list or use its ID. If you search by name, copy the exact name from the Agentova app.

Errors you might see

Message	Why	What to do
“Automation not found in this Agentova workspace…”	The automation was deleted or turned off in Agentova, its account was disconnected, or it belongs to another workspace	Pick the automation again in the list
“This automation is a draft…” or “This automation is in error…”	Drafts and automations in error can’t be switched from a Zap	Fix the automation in the Agentova app, then retry
“This mailbox is already used by another active Agentova agent…”	Another active agent already uses the mailbox of this email automation: Agentova allows one active agent per mailbox	Detach the mailbox from the other agent in the Agentova app, then retry
“Agentova couldn’t activate this automation: it is now in error…”	The automation couldn’t be reactivated, for example because its connection couldn’t be restored	Check the automation’s connection in the Agentova app
“Agentova’s request limit was reached…”	More than about 100 requests per minute with this key	Nothing: Zapier retries automatically after the delay
“Invalid or revoked API key…”	The key used by this account was revoked	Reconnect the account with a new key
“The Agentova API is temporarily unavailable…”	Agentova switched its API off for a while	Retry later

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Activate Automation and Pause Automation

Find Automation

Errors you might see

​Activate Automation and Pause Automation

​Find Automation

​Errors you might see

Activate Automation and Pause Automation

Find Automation

Errors you might see